If you received the following error:

[JR-STATUS:520]. Job completed, but result not yet received by dashboard. Waiting for application data.

This means that the backup job itself completed, but its final result did not fully reach the SqlBak dashboard on sqlbak.com.

SqlBak is designed to continue working even without a connection to sqlbak.com. However, in some cases, part of the backup job information may reach the server while another part may not.

This usually happens for one of the following reasons:

1. Temporary network issues between sqlbak.com and the server where the SqlBak agent is installed. This is the most common scenario.
2. Issues on the sqlbak.com side. We do our best to prevent this, but this scenario is still possible.
3. Problems on the backup agent side.

When will the data arrive?

SqlBak will try to send the backup job data again after the SqlBak service is restarted.

What should you do if you receive this message?

If this happened once

Usually, nothing. If the backup jobs before and after this one completed successfully, then this job most likely also completed successfully, but its final status did not reach the dashboard.

You can force the logs to be sent again by restarting the SqlBak service.

On Windows:

Restart the SqlBak service from the Windows Services console.

On Linux:

sudo service sqlbak restart

If this happens regularly

Please send us the advanced logs and contact support.