How to send Log to developers

When you face any issues with SqlBak our support team may ask you to send the Advanced Log. Below is a short tutorial on how to do this.

Run your SqlBak App and click on the gear button in the upper-right corner of the application. In the opened window, go to the “Advanced Log” tab, enable the advanced log and save the settings.

Now the Advanced Log is enabled and the application can be closed. Reproduce the issue or wait until it reoccurs and send it so that all the needed information is recorded into the log. Once the issue is reproduced, open the “Settings” window again and click on the “Send Log to Developers” button.

Please notify our support team when you send the Advanced Log.

What information does the Advanced Log contain?

Once the Advanced Log is sent, our team receives the following information: The log of the application, in which are recorded the errors that happened while the application was running, and all the information related to the operation of the application.

Note, any authorization tokens for the authorized destination places or databases, or passwords are not stored in the Advanced Log.

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